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20 Jun 2022

Permanent Job for Security Engineer L3 Requered Urgently

Sabenza IT Recruitment – Posted by Jobdesk24 Cape Town, Western Cape, South Africa

Job Description

Job for Security Engineer L3 Requered Urgently

Location: Cape Town
Job Type: Permanent
Company/Employer: Sabenza IT Recruitment
Job Title: Job for Security Engineer L3 Requered Urgently


Vacancy Details

The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

Job Description Key Roles and Responsibilities:

  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
  • Perform necessary checks, apply monitoring tools and respond to alerts
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Assist in analysing, assigning and escalating support calls
  • Investigate third line support calls assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors if necessary
  • Provide onsite technical support to clients and provide field engineering services to clients
  • Expected to take ownership of relevant technologies according to domain or specialization.
  • Conduct monthly random review of incidents and service requests, analyze and recommend improvement in quality
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimization including opportunities for automation

Knowledge, Skills and Attributes:

  • Strong documentation and report writing
  • Ability to use reporting to trend and provide insight to risks
  • Ability to work collaboratively as one team across different business areas
  • Solid understanding of networking and networks
  • Good understanding and appreciation of technical design and business principles
  • Demonstrates project management and administration ability
  • Good project skills which are demonstrated in the execution of installations and other assignments
  • Demonstrate customer engagement skills
  • Demonstrate relevant domain specialist knowledge
  • Good verbal communication skills
  • Client focused and display a proactive approach to solving problems
  • Ability to coach, mentor and provide guidance to team members
  • Good understanding of project management principles
  • Be proficient in the implementation, configuration of the products in the security GTM.

Academic Qualifications:

  • Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Certified in the following technologies

Security +

Higher certifications in the flowing key vendors…

ZScaler cloud proxy certification

Checkpoint CCNP

Pulse secure certifications

Advantageous Certifications:

Up to date and relevant ITIL certification

Industry certifications (CISM, CISSP etc.)

Cisco Certified Internetwork Expert – Routing and Switching (CCIE)

Cisco Certified Network Professional – Wireless (CCNP)

Cisco Certified Internetwork Expert – Security (CCIE-S)

Fortinet NSE 4 and above

Required Experience:

Solid years of work experience

Solid experience required in in Engineering function within a medium to large ICT organisation

Solid experience of Managed Services

Excellent working knowledge of ITIL processes

Excellent experience working with vendors and/or 3rd parties

Required Skills

cisco

itil

fortinet

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Job expires in 91 days.

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