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20 Jun 2022

Permanent Job Position for Travel Industry Operations Executive Needed

Helderberg Personnel cc – Posted by Jobdesk24 Cape Winelands, Western Cape, South Africa

Job Description

Job Position for Travel Industry Operations Executive Needed

Location: Cape Winelands
Job Type: Permanent
Company/Employer: Helderberg Personnel cc
Job Title: Job Position for Travel Industry Operations Executive Needed

Vacancy Details

My client, a UK based online tour operator specialising in mid and long-haul markets,   is currently recruiting for a Land Operations Consultant, with previous experience in the Travel industry,  to join their new dynamic team based in TechnoPark Stellenbosch. The Role & Key Responsibilities:

Manage and resolve customer queries, primarily land queries.

Prioritise and action E-mails effectively

Action daily booking queues

Chase relevant suppliers for documentation/confirmation

Check and update documentation for specialist bookings

Effectively manage and resolve escalated issues

Crises situations support

Fulfil any critical support as directed by Manager

Handle incoming calls from Agents regarding documentation and Admin queries.

Investigate booking anomalies and irregularities

Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.


  • Grade 12
  • Excellent verbal and written communication skills (English)
  • Computer literate (MS Word MS Excel)
  • Able to create solutions & identify areas for improvement in procedure
  • Excellent numeracy and literacy skills
  • Ability to organise, prioritise and manage own workload efficiently to tight deadlines
  • Manage a diverse range of duties at one time
  • Experience in dealing with conflict resolution
  • Great attention to detail and accuracy
  • A flexible and adaptable approach to work
  • Excellent team player with the ability to work independently
  • Excellent telephone manner


Job expires in 140 days.

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