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9 Nov 2022

Permanent Vacancy for Hotel General Receptionist Wanted Urgently

RJPersonnel – Posted by Jobdesk24 Cape Town, Western Cape, South Africa

Job Description

Vacancy for Hotel General Receptionist Wanted Urgently

Location: Cape Town, Western Cape

Type/Category: Permanent

Employer: RJPersonnel

Job Title: Hotel General Receptionist

Job Salary: Market Related

 

Closing Date: 23 Jun 2023

Full Description:

Our client is currently looking for Hotel General Receptionist to join the team.

Key Responsibilities

  • To achieve positive outcomes from Guest queries in a timely and efficient manner
  • To ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • To demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
  • To demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

Qualifications

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Flexibility to work night shifts

Vacancy for Hotel General Receptionist Wanted Urgently

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Job expires in 66 days.

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